Skip navigation

Managed Services

 

Continental Resources (ConRes) provides an assortment of remote services to alleviate your system and network issues on a 24 hour x 7 days per week basis. The clock never stops...but you can. When you partner with ConRes Managed Services, our reaction and response is based on your specific time-frame requirements and needs. With engineers proficient in a wide variety of disciplines, we leverage that expertise as part of the escalation process. In addition, we’ll leverage our partnerships with the manufacturers to work toward the fastest resolution possible. A thorough understanding of your specific policies and procedures ensures a smooth integration and makes us an instrumental extension of your company.

What We Manage

  • Routers / Switches / Firewalls / VPNs
  • Load Balancers
  • UNIX, Microsoft, and Linux Servers
  • Desktops / End User Support Services
  • Intrusion Detection Systems
  • Cisco IP Telephony
  • Alert Notification
  • Alert Verification
  • After Hours Support Services
  • Senior Engineer Access
  • After Hours Updates
  • After Hours Maintenance
    Nights,Weekends, and Holidays
    Maintenance without overtime
  • Service Status Reporting

 

  • Definable Monitoring Levels
  • Definable Alert Values
  • Custom Graphs for YOU
  • Instant device status
  • Easy to use tools
  • Customized Reporting Tools
  • Personalized Customer Portal

Network Operations Center (NOC)

ConRes operates a highly available NOC from our headquarters in Bedford, MA. The NOC offers many flexible monitoring capabilities and is manned every hour, every day. These resources, (along with state-of-the-art technical infrastructure) ensure continuous monitoring of your equipment.

Hidden Resources

Solution Sheets