Managed Services
Continental Resources (ConRes) provides an assortment of remote services to alleviate your system and network issues on a 24 hour x 7 days per week basis. The clock never stops...but you can. When you partner with ConRes Managed Services, our reaction and response is based on your specific time-frame requirements and needs. With engineers proficient in a wide variety of disciplines, we leverage that expertise as part of the escalation process. In addition, we’ll leverage our partnerships with the manufacturers to work toward the fastest resolution possible. A thorough understanding of your specific policies and procedures ensures a smooth integration and makes us an instrumental extension of your company.
What We Manage
- Routers / Switches / Firewalls / VPNs
- Load Balancers
- UNIX, Microsoft, and Linux Servers
- Desktops / End User Support Services
- Intrusion Detection Systems
- Cisco IP Telephony
- Alert Notification
- Alert Verification
- After Hours Support Services
- Senior Engineer Access
- After Hours Updates
- After Hours Maintenance
Nights,Weekends, and Holidays
Maintenance without overtime - Service Status Reporting
- Definable Monitoring Levels
- Definable Alert Values
- Custom Graphs for YOU
- Instant device status
- Easy to use tools
- Customized Reporting Tools
- Personalized Customer Portal
Network Operations Center (NOC)
ConRes operates a highly available NOC from our headquarters in Bedford, MA. The NOC offers many flexible monitoring capabilities and is manned every hour, every day. These resources, (along with state-of-the-art technical infrastructure) ensure continuous monitoring of your equipment.
Solution Sheets
Solution Sheet: Managed Services (804 KB pdf file)
Flexible monitoring capabilities on a 24 hour x 7 days per week basis along with custom tools and specialized competencies.
