Services

Why should I work with ConRes? Isn't the warranty enough?

• Timeliness! Warranty calls have no guaranteed response time. You can count on ConRes to troubleshoot your issue very quickly.
• Almost 50 years of experience
• Knowledge of vendor programs and poli­cies that ensures you receive the right level of service
• Onsite asset management at no cost
• Proper handling of booking and discrep­ancy reduction/resolution so contracts are booked in a timely manner
• Assistance with booking education classes
• Monthly newsletters on service program updates
• Proactive communication on promotions strategizing

• Co-termed contracts so you have one end date for all of your service contracts.
• Detailed support contract data to help you easily identify internal systems. (Serial numbers, host names, system descriptions, manufacturer part numbers
• Processing all contact changes such as technical contact adds/deletes, early terminations and service level changes
• Validation of all equipment sites

• Tech Refresh on End of Service Life Sys­tems and Warranty exit systems
• Missed opportunity reports, identifying systems that have been purchased but not put on a service contract
• Vendor escalation
• Proper Service Level Agreement based on asset management
• Reconciliation of vendor inventory discrep­ancies Post sales support

• Efficient credit processing
• Multi-year contracts
• Pre-paid annual contracts
• Leasing, online and EDI payment options

• You'll receive renewal notifications: 90, 60 and 30 days prior to expiration.
• We can provide customized reporting so that your inventory is easy to review.
• We have the ability to consolidate maintenance contracts at renewal time.
• You'll have assistance with end of life technology refresh/decommissioned hardware/support level upgrades.